C · PressureAdvanced35 min read
7. EQ in incidents & conflict
Emotional Intelligence · 32 pages source format
Incidents amplify emotion. Roles, facts, next actions beat blame. Park interpersonal repair until the fire is contained — then repair.
What you'll learn
- Incident tone
- Blame vs systems
- After-action repair
Incident language
Replace “who broke it” with “what do we know / what next.”
Do this now
Rewrite 3 blamey lines into useful incident updates.
Clear?