Manuals / Conflict & Collaboration / Ch 4

B · TalkIntermediate40 min read

4. The disagreement conversation

Conflict & Collaboration · 32 pages source format

Share facts and impact. Ask for their view. Find interests under positions. End with decision or next experiment.

What you'll learn

  • Interest vs position
  • Reflective listening
  • Close cleanly

Script practice

“When X happened, impact was Y. How did you see it?”

Do this now

Role-play once with a peer OR write both sides of the dialogue.

Pro tip. If emotions spike, name it and pause — don’t push through fog.

Clear?

Live attempt

Use the prep sheet. Take notes on agreements.

Do this now

Have the real conversation. Capture owners and dates.

Clear?

Checklist