B · AdvocacyIntermediate25 min read
8. Tone, ego, and relationships
Bug Reporting & Advocacy · 36 pages source format
Attack the defect, not the developer. Assume competence. Celebrate fixes. Your reputation is compounding capital.
What you'll learn
- Feedback hygiene
- Public vs private
- Credit
Rewrite heat
Remove sarcasm and absolute language from one heated comment.
Do this now
Before/after of a comment. Prefer questions and impact.
Clear?