B · AdvocacyAdvanced35 min read
7. Negotiating fixes
Bug Reporting & Advocacy · 36 pages source format
Advocacy: connect bug to user/business risk, offer options (fix now / flag / monitor / defer with date). Stay curious, not adversarial.
What you'll learn
- Options framing
- Data & support tickets
- When to escalate
Options memo
For a contested bug: fix now / mitigate / accept risk until date.
Do this now
Write a short options note for one deferred bug. Share with owner.
Pro tip. Ask “what would change your mind?” — genuine curiosity.
Clear?
Escalation path
Know when safety/security/legal overrides backlog preference.
Do this now
Document your team’s escalation path in 5 bullets.
Clear?