Manuals / Problem Solving / Ch 1

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1. The solving trap

Problem Solving · 36 pages source format

A wrong problem well-solved wastes weeks. The first skill is noticing when you are solving the wrong thing.

What you'll learn

  • Solution bias
  • Problem vs symptom
  • Pause habit

Symptom vs root

"Tests are flaky" is a symptom. "We don't isolate test data" might be the problem.

Do this now

Take one current annoyance. Write symptom vs possible root cause.

Clear?

Checklist