Manuals / Problem Solving / Ch 2

A · FrameBeginner25 min read

2. Problem cards & success tests

Problem Solving · 36 pages source format

What / for whom / why now / how we will know it worked. If success is not observable, you cannot know when to stop.

What you'll learn

  • Problem statements
  • Constraints
  • Success tests

Fill a problem card

Problem / user / context / constraints / success test.

Do this now

Problem card for a real annoyance this week.

Clear?

5 Whys lite

Ask "why" up to 5 times to dig past symptoms.

Do this now

Run 5 Whys on one bug or process pain.

Clear?

Checklist