B · FlowIntermediate30 min read
6. Priority, severity, and SLAs
Work Tracking · 36 pages source format
Severity = user impact. Priority = what we do next. Don’t conflate them. P0 everything is noise.
What you'll learn
- Sev vs pri
- Escalation
- Quiet backlog hygiene
Define scales
Sev-1 through Sev-4 with examples from your product.
Do this now
Write the scale on a wiki page. Re-triage 5 open bugs against it.
Clear?