A · UnderstandBeginner30 min read
3. Define: point of view
Design Thinking · 36 pages source format
Turn research into a POV: user + need + insight. A good problem statement focuses the team; a bad one is a solution in disguise.
What you'll learn
- POV statements
- HMWs
- Problem vs solution
POV + HMW
[User] needs [need] because [insight]. Then: How Might We …?
POV: On-call engineers need a faster way to find the last known-good config
because they waste critical minutes grepping Slack during incidents.
HMW: How might we surface last-known-good config at the moment of triage?Do this now
Write 1 POV and 5 HMW questions. Vote the top 2 HMWs.
Clear?